Jacada Value Stock - Dividend - Research Selection
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Description of the company
Jacada Ltd. develops, markets, and supports customer experience management and robotic process optimization solutions that automate customer service processes in North America, Europe, the Middle East, Africa, and internationally. Its products include Jacada WorkSpace Agent Desktop, which unifies customer interaction tools and provides a single access point to various mission-critical applications required by the customer service representatives; Jacada Visual IVR that enables end users to engage in a mobile self-service sessions through smart phones, tablets, or other smart devices that visually map out the steps of the customer service interaction; and Jacada Advisor, which helps call centers enhance customer service by providing real-time agent guidance. The company\'s products also comprise Jacada Integration and Automation, a solution that allows companies to Web-enable and integrate their Microsoft Windows client/server and Web-based applications without modifying or changing existing applications; Jacada Agent Scripting, which guides the customer service agent through an optimized interaction with the customer; Jacada Workflow that creates industry standard business process management workflows; Jacada HostFuse, a software solution for integrating core host-centric business systems; Jacada Interface Server, which generates graphical user interfaces for mainframe and midrange software applications without changing the host applications; and Jacada multi-channel agent desktop for voice, email, and chat. It also offers professional services, which include training, consulting, and product support and maintenance services. Jacada Ltd. sells its products directly, as well as through system integrators, partners, and call center outsourcers. The company was formerly known as Client/Server Technology Ltd. and changed its name to Jacada Ltd. in August 1999. Jacada Ltd. was founded in 1990 and is headquartered in Herzliya, Israel.